Because our product is a food item we, unfortunately, cannot accept returns or exchanges. If your product arrives damaged due to post office mishandling or defective for any other reason, please email a photo along with your order number to email@example.com and we'll do our best to make things right. Photographic evidence is required for resolution. Due to the seasonality of our products all issues must be reported within 15 days of receipt in order for us to provide resolution. Any claims made after 15 days of receipt will be denied.